Some popular questions from Tap users.
To make use of our 24/7 free support, simply click the blue question mark button from within your Tap dashboard.
As many as you like, we don’t specify an upper limit but we do keep an eye out for suspicious activity – you’ve been warned…!
Sorry, not at the moment.
Not yet… it’s something we may introduce soon though – please register your interest by emailing hello@thisistap.com.
Tap provides WordPress hosting on a subscription basis, without any contracts or required commitments, so we only offer refunds upon request to Tap Pro users within 72 hours of purchasing their plan. Please feel free to email us at hello@thisistap.com for more details.
We’re committed to making Tap the best and most affordable WordPress hosting platform available and we won’t compromise on quality or service, so we don’t host email for our clients because it’s not what we specialise in. When asked, we always recommend Google Apps Email.
Simply click “Clear cache” from the site’s setting menu on your Tap dashboard (available to Tap Pro users only).
If you’re a Tap Pro user, you can easily restore a backup from your Tap dashboard:
Yes, but there will be a few steps required which differ from Tap’s standard upgrade process because Cloudflare will mask your IP address:
From your Cloudflare DNS settings you will see a cloud, this will allow you to temporarily turn Clouflare off. We need you to do this so Tap can see your domains real A record IP address before it allows the upgrade to complete.
Click “Check Again” from the dashboard after a few minutes, once Tap has confirmed that your A record has been updated with the IP address specified, you will be able to finish the upgrade.
Once your upgrade is complete you can turn Cloudflare back on.
Tap Tip: We recommend using the Full SSL (Strict) setting with Cloudflare.
To create a new Tap site, go to the ‘My Sites’ section within your Dashboard. Click the ‘Add New Site’ button, you’ll then be taken to a new page titled ‘Add Site’. Add your site’s details including your Tap URL and site name. You will also need to create a WordPress username and password that will allow you to access your site’s admin page. Finally click the ‘Create My Site’ button and your site will be created in seconds!
Upgrading a site allows you to use a custom domain name with your Tap site, lets you use SFTP to transfer files to and from the server and provides more local disk space. We call upgraded sites ‘Tap Pro Sites’.
Go to the ‘My Sites’ page within your Tap Dashboard. Here you will see all of the sites you have created with Tap. To upgrade a site click the Blue ‘Upgrade’ button on the site you wish to upgrade, a dropdown window will appear asking for your custom domain name. To proceed enter your custom domain and click next. Then enter your payment details and click ‘Submit Payment’. Tap will then give you an IP address to change your domain name’s A record to. This can be done in the DNS zone editor of the website you used to purchase your domain name. Once you have changed the A records of your custom domain, ask Tap to ‘check again’ from the same upgrade dropdown. If the A record has been changed correctly you can click ‘Finish Upgrade’ to complete the upgrade and change your site to your custom domain.
Yes, you can. Our free sites are designed to act as staging servers which can then be put live when you are ready. Simply upgrade to a Tap Pro site when you’re ready to launch it on a custom domain name.
We’re working on a more automated migration process, however, in the meantime we’re happy to perform migrations for you free of charge. All you need to do is sign up to Tap, create a free site and then upgrade it. Follow the process and change your A record for the domain you want to use. Please also send a copy of your existing database in sql format and a zip file of your site’s wp-content folder to hello@thisistap.com.
To use SFTP you need to become a Tap Pro user by upgrading your site. Once upgraded, the next step will be to go to ‘My Account’ > ‘SFTP’ to set your password.
SSL
Secure Sockets Layer (commonly dubbed SSL) is a layer of protection which helps keep data private when it’s sent between a browser and a web server.
HTTPS
HTTPS consists of communication over Hypertext Transfer Protocol (HTTP). When you have a digital SSL certificate installed on your site your URL will look something like this https://mydomain.com.
Free Tap Sites
All free Tap sites use are supported by shared SSL. This happens automatically when you create a site. To enable SSL simply change your site URL in the WordPress admin dashboard to include ‘https://’ at the start instead of ‘http://’.
Tap Pro Sites
When you upgrade to a Tap Pro site for $5.00 per month, SSL will be installed automatically using Let’s Encrypt at no extra charge. You can read more about this here.
Not currently. Our web boxes all have static IP addresses, not a static IP address per site. They effectively share one IP address.
Not yet but we’re working on it. We expect it to be available in Q1 of 2016.
We regularly scan each and every files on all of our servers to look for anything malicious so we can take immediate action. We also have developed some very stringent rules and alerts for anyone trying to force their way into any of our sites and servers. Plus we’re built on Google’s Cloud Platform and harness their incredible security provisions.
Please contact us via your Tap dashboard or emailhello@thisistap.com, we’ll be happy to assist with this.
We’re working on a way for you to view your remaining storage space from your Tap dashboard – don’t worry, we won’t cut you off if you go over.
Not currently but we’re working on a new and improved billing system so you can!
No. We already cache every site using NGINX.
Sure, just contact us through your Tap dashboard and we’ll sort this for you.
Once you’ve upgraded to a Tap Pro site, Tap will then give you an IP address to change your domain name’s A record to. This can be done in the DNS zone editor of the website you used to purchase your domain name. Once you have changed the A records of your custom domain, ask Tap to ‘check again’ from the same upgrade dropdown. If the A record has been changed correctly you can click ‘Finish Upgrade’ to complete the upgrade and change your site to your custom domain.
Free Tap sites come with 5GB of local storage.
We don’t disallow multisite but don’t actively support it. So multisite will work but we don’t cover it under our support assistance.
Yes, you can certainly point a custom domain name to a Tap site. Just upgrade a Tap site you’ve made and follow the process.
To cancel your account simply email hello@thisistap.com and we’ll cancel it for you.
If you’ve made changes to your site but the changes aren’t showing, it is probably because we enable NGINX caching on every site to make it faster for your visitors. The cache is cleared every 15 minutes but if this is causing problem you can clear your site’s cache manually.
We’re working hard on introducing new features as quickly as possible and a Tap version of phpMyAdmin is top of the list. This feature should be with you all soon but in the meantime if you require any database changes, just give us a shout and we can do it for you.
To access any of your sites created with Tap, go to the ‘My Sites’ section within your Tap Dashboard. Here you’ll see a list of all of your sites. Under the site name is the site URL (the Blue text). Click on your site URL to visit your site. If you wish to make adjustments to your site you will need to access your site’s admin page, see “How do I access my WordPress admin page?” to find out how to access your admin page.
To access your WordPress admin page, go to the ‘My Sites’ section within your Tap Dashboard. Here you’ll see a list of all of the sites you have created with Tap. Click on the grey cog icon to the right of the chosen site, a menu will appear – select ‘WordPress admin’ from the menu. Next you will be taken to the WordPress login page. Here you will need to enter the WordPress username and password you chose when creating the site. Once you have entered your details, click ‘Log In’ and you will be taken to your site’s admin page.
To disable your plugins, go to the ‘My Sites’ section within your Tap Dashboard. Here you’ll see a list of all of the sites you have created with Tap. Click on the grey cog icon to the right of the chosen site, a menu will appear with the option to ‘Disable Plugins’ – select this option. A confirmation message will appear, click ‘Yes, Disable My Plugins!’ to finalise the process or ‘Cancel’ if you wish to go back. To disable a site’s theme repeat this process, however select ‘Disable Theme’ under the site menu, then confirm this action by clicking ‘Yes, Disable My Theme!’ or ‘Cancel’ if you wish to go back.
To change your account details click the ‘My Account’ tab at the top of your dashboard. Here you’ll be able to see your existing details, as well as the option to update your email address at the bottom of the page. To update your email address simply enter your new address and existing password and click ‘Update My Email’.
